Guarantees and Warranties
All products sold are guaranteed against faulty materials or workmanship for one year from the date of delivery or collection. Some products come with enhanced warranties which are specified separately by product. Warranty contributions are calculated on the current retail price.

Warranty Example
If a mattress with a 10 year warranty develops a manufacturing defect, the manufacturer contribution is 90% in year 2, 80% in year 3, 70% in year 4, through to 10% in year 10. If the product has been discontinued, a warranty contribution will still apply and you can reselect to the value of your original purchased item.

Guarantees and warranties do not cover fair wear and tear or misuse. Proof of purchase is required.

The Order
The quantity and description of the goods you have ordered are set out in your customer order / order confirmation e-mail. Please check these details are correct. If you are uncertain about the order details please contact us for clarification. The total price payable, for all items, will be debited from your account at the time the order is placed. The contract is formed when the goods are dispatched. 

Delivery dates and lead times are given in good faith but are subject to change. 

Photographs of Goods
Photographs of products should be considered as illustrations. Suppliers reserve the right to make amendments to their product specifications and in some instances photographs may be slightly different to the delivered product. Please contact us if the exact appearance of your goods is important / requires clarification.

Dimensions on our web site or our catalogues are estimates. If a particular dimension is important to you, eg for access, or how you will use a product, please contact us us so we can find you more exact dimensions.

Mattress and divan sizes may vary slightly from their stated dimensions due to manufacturing tolerances. Firmness ratings are for guidance only.

Make sure your order confirmation shows the correct delivery address and arrangements are in place to get access on the day of delivery. Once the goods have been dispatched a change of address or failure to provide access will result in the goods being returned to the depot, a new delivery date will need to be arranged, and a re-delivery charge will be incurred. 

FREE (Online Exclusive) UK One Man Delivery Service
The delivery will be made to the first accessible ground floor door of the building. The delivery company does not offer time windows and the driver cannot be contacted by phone on the day of delivery. We also offer a chargeable Saturday delivery service.

The delivery company is not insured to take your goods beyond the front entrance of the building. If you have purchased bulky goods you may need to arrange assistance to bring your goods in to your house.

Chargeable UK Two Man Delivery Service
If you provide a mobile phone number you will be sent a text message the night before with an am or pm time slot. If there is clear access, at your instruction the goods will be taken in to your property. If clear access is not available your goods will be left in a safe location inside your house. 

We do not accept liability for loss or damage, negligence excepted, that may arise to the goods or to your property as a consequence of those arrangements. The courier reserves the right to refuse the collection of goods when it is deemed to either be unsafe or unhygienic.

Property damage caused by negligence must be reported at the time of delivery and noted on the delivery paperwork. We do not accept liability for any property damage reported after this time.

If a part delivery is made, or boxes are missing, only sign for the boxes you receive and contact us immediately. 

If your goods are damaged on receipt, please write "damaged" on the driver's delivery sheet and refuse the item. If you have signed for the goods, check all items as soon as possible, any damages must be reported within 3 days of taking delivery. Please email a photograph of the damage.

Failed Deliveries
There are occasions (eg bad weather, traffic delays, lost items) when we are unable to make a delivery on the agreed date. We offer no compensation for loss of earnings, storage of goods or other costs incurred due to late or failed deliveries. Do not dispose of your existing items until you have received your order.

If you instruct us to leave your goods outside / without a signature, you will be responsible for subsequent theft or weather damage. We recommend you arrange for someone to be present to sign for, and take safe possession of your goods at the point of delivery.

Shop Cancellation and Refund Policy
Orders placed in store can be cancelled with a full refund if the cancellation is made within 24 hours of placing your order and the goods have not been delivered or collected. After 24 hours the cancellation fee is 20% of the item value. Once goods have been delivered or collected we do not offer a refund or replacement if you have changed your mind.

Online Cancellation and Refund Policy
If you buy on-line you can return your goods within 14 days of delivery and get a full refund including your delivery charge.

What you need to do:

• Contact us by email or in writing to request a refund.
• Re-pack the goods in the original packaging (goods must be unassembled and unused).
• Email a photograph of the re-packed goods to (required by courier).
• Return to Archers Sleepcentre, 39 Ballantine Road, Glasgow G52 4PL.

You can organise a courier at your own cost. We offer a chargeable collection service at £70 (£120 for adjustable beds) - exclusions apply.  A photograph must be sent to Archers Sleepcentre prior to collection. Without the photograph our courier will not collect the goods. 

It is your responsibility to ensure goods are returned in re-saleable condition.The goods must be suitably packaged for onward transportation. Deductions will be made for damaged returns up to the cost of the goods.

Any delivery fee will not be refunded if the delivery has been attempted by the courier. You will be refunded within 14 days of us receiving the returned goods. 
Electric Adjustable Bed Service
If a home visit by a technician is required there will be a charge of £68.50 + VAT. This charge is payable prior to the technicians visit. If a manufacturing fault is found the charge will be reimbursed.

Buy Now Pay Later and Interest Free Novuna Finance Complaints and Disputes
On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;

Phone: 0141 892 0308
Address: 39 Colquhoun Avenue, Glasgow,G52 4BN
If your complaint relates to your finance agreement.

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna. 

Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks. 

What to do if you can't reach an agreement: If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.

They can be contacted in the following ways:
•    Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
•    Telephone: 0300 123 9 123
•    E-mail:
Further details can be found on the Financial Ombudsman Service 

Please contact the store where you made your purchase (see store finder page) or for online sales phone 0141 892 0308.If you are unhappy with the response send an email to or write to our headoffice at 39 Colquhoun Avenue, Glasgow,G52 4BN Company reg no SC393055  VAT No 109 7103 32