TERMS AND CONDITIONS
All products we sell are guaranteed against faulty materials or workmanship for one year from date of delivery or collection. Some products are offered with longer guarantees, up to 10 years, and these enhanced guarantees and warranties are specified separately by product.
Guarantees do not cover misuse. Proof of purchase is required.
2. The Order
The quantity and description of the goods you have ordered are set out in your customer order / order confirmation e-mail. Check these details are correct. It is the order confirmation that forms our contract with you. If you are uncertain about the details on the order confirmation please contact us for help.
The total price payable, for all items, will be debited from your account at the time the order is placed.
Any items that are not in stock have a lead time which is an estimate supplied to us by the manufacturer. When there is a manufacturing delay we will notify you as soon as we are informed. The delivery lead time is an approximation.
3. Photographs of Goods
Photographs of products should be considered as illustrations. Suppliers reserve the right to make amendments to their product specifications and in some instances photographs may be slightly different to the delivered product. Phone or e mail us if the exact appearance of your goods is important / requires clarification.
Dimensions on our web site or our catalogues are estimates.
If a particular dimension is important to you, eg for access, or how you will use a product, phone or e mail us so we can find you more exact dimensions.
Make sure your order confirmation shows a correct delivery address and arrangements are in place to get access on the day of delivery. Our re-delivery charge is £15.
Once goods have been dispatched a change of address will require the goods to returned to the depot, a new delivery date will need to be arranged, and the re-delivery charge will be incurred.
6. UK One Man Delivery Service
The delivery will be made to the first accessible ground floor door of the building by a multi drop national carrier. The delivery times are between 8am and 6pm, Monday to Friday. A chargeable 8am to 1pm one man delivery service, and a chargeable Saturday service are also available.
The carrier does not offer shorter time windows and the driver cannot be contacted by phone
The carrier is not insured to take goods beyond the front entrance of the building. If you have purchased bulky goods you may need to arrange assistance to bring your goods in to your house.
7. UK Two Man Delivery Service
If you provide a mobile phone number you will be texted the night before with an am or pm time slot.
At your instruction and at the discretion of the delivery driver, your goods may be taken into your property. The manoeuvre must be safe with no risk of damage to the goods or your property.
We accept no liability for loss or damages that may arise to the goods or to your property as a consequence of those arrangements.
If a part delivery is made, or boxes are missing, only sign for the boxes you receive and contact us immediately.
If your goods are damaged on receipt, note "damaged" on the driver's delivery sheet and refuse the item. If you sign for the goods, check all items as soon as possible (we require notice within 7 days of receipt to make a claim). Report any damages via email attaching a photograph of the damage.
10. Failed Deliveries
There are occasions (eg bad weather, traffic delays, lost items) when we are unable to make a delivery on the agreed date. We offer no compensation for non-delivery. Do not dispose of your existing items until you have received your order.
If you instruct us to leave your goods outside / without a signature, you will be responsible for subsequent theft or weather damage. We recommend you arrange for someone to be present to sign for, and take safe possession of your goods at the point of delivery.
12. Shop Cancellation and Refund Policy
Orders placed in store can be cancelled with a full refund if the cancellation is made within 24 hours of placing your order and the goods have not been delivered or collected. After 24 hours the cancellation fee is 20%.
13. Internet 14 Day Refund Guarantee
If you have ordered your goods online we offer an enhanced, no quibble, 14 day cancellation and refund guarantee. For up to 14 days after you have received your goods, you can cancel, for any reason, and receive a full refund. After 14 days the cancellation charge is 20%. Cancellations can be made up to 30 days after delivery.
Goods must be returned in good condition and be in their original packaging.
The 14 day refund guarantee does not apply to made to measure or bespoke orders (that includes 2ft 6, 3ft, 4ft, 4ft 6 adjustable beds, massage units, heavy duty motors, IKEA sizes 90 x 200,140 x 200 and 160 x 200 mattresses, special size mattresses, Rauch wardrobes and associated accessories).
14. Returns and Refund Procedure
Notify us in writing or by email that you wish to return your goods. The goods must be returned in their original packaging. They must be unused, unassembled, and in good condition.
In the case of vacuum packed mattresses these must be sealed.
If you are unable to arrange your own return we can arrange a collection on your behalf using our carriers carriage forward service. The carriage forward service is available Monday to Friday 8am to 6pm. This service offers no enhanced time window options and the driver cannot be contacted by phone. The collection fee is £70 (adjustable beds £120).
It is your responsibility to ensure goods are returned in re-saleable condition. Goods should be well wrapped and protected as much as possible from transport damage. Deductions will be made for damaged returns up to the cost of the goods.
Electric adjustable beds only - If for any reason you require an engineer to visit your home to inspect a fault and it turns out to have no manufacture fault or the fault is caused by the customer there will be a charge of £62.50 + VAT. Any fault found will be at no charge to the customer.
16. Price match promise
We promise to try and match the best price you find. The match must be a like for like deal including all delivery charges and with similar delivery arrangements. We will not match a price when goods are sold below cost. We will tell you our very best price and then you can be assured you have the best deal.
Our price match promise is not a guarantee.
17. Complaints and Disputes
We want to solve problems as fast as possible. First contact the internet sales office or the store where you made your purchase. The phone number is shown at the top of your customer order and you can also find the phone number on our web site.
If the problem is still unresolved, contact our head office in writing.
Our head office email is firstname.lastname@example.org and our address is
Archers Sleepcentre (Hillington) Ltd
39 Colquhoun Avenue
39 Colquhoun Avenue
Company reg no SC393055 VAT No 109 7103 32
The terms and conditions stated above do not affect your statutory rights.
Your data will not be passed to 3rd parties (eg direct mail companies) and we will not send you unsolicited e mails or newsletters.
Sage Pay, our payment provider, has sole access to your card details.
1.Your name, billing address, delivery address, telephone numbers and the items you have purchased.
2. E mails, letters you send us, and details you give us on the telephone.
3. Internet related information:
- Your computer IP address
- Your geographical location
- Your internet browser details
- The site which referred you to us
- How long you stay on our site
- Which pages you view
Use of personal information
- To send you goods you have purchased.
- To personalise the way that content on our website is presented to you.
- To allow us to deal with any enquiries and complaints you make.
- To analyse the effectiveness of our web marketing.
The financial transactions on our website are handled through our payment provider, Sage Pay. Archers Sleepcentre have no access to, and do not store, your payment card details.
Disclosure of personal information
We disclose information about you to our employees, our delivery contractors, our web developers and Sage Pay our card payment providers. Only Sage Pay has access to your card payment details.
Cookies are parcels of text sent by our server to your computer and then updated each time you access our web site. The cookies are used to identify you, and track your movements within our web site. Some cookies may reside permanently on your computer until you delete them.
Despite our precautions, fraud can still occur. In particular we would ask you to help us by double checking the identity of anyone who contacts you by e mail or phone requesting your personal information (eg ask for their phone number and phone them back). At times we will request further proof of address and identification from you. These requests protect you, and us, from identity fraud.
Application for copies of information we store about you
We reserve the right to charge £10 for information requests and we will require you to prove your identity with 2 pieces of approved identification. We will use all reasonable efforts to supply, correct or delete personal information about you stored on our files.
Archers Sleepcentre (Hillington) Ltd
39 Colquhoun Avenue
39 Colquhoun Avenue