Phone Us 0141 892 0308
Sales Hotline
Mon - Fri8am - 5.30pm
Saturday9am - 5.30pm
Sunday11am - 5pm

FAQs

Q. What guarantees do I get?

A. All products are guaranteed against manufacturing defects for 1 year. Many products also have extended warranties up to 10 years. Be reassured - defects are very rare and usually become evident within days or weeks.

Q. What is the difference between a guarantee and a warranty?

A. A guarantee ensures that any manufacturing defect will be fully rectified or we will replace the product. A warranty makes allowance for use, eg in the case of a 10 year warranty, if a defect were to appear after 2 years you would receive an 80% allowance towards a replacement product, yr 3: 70%, yr 4: 60% …… yr 9: 10%.

Q. What is the procedure for returning goods and getting a refund?

A. We offer a 7 day no quibble cancellation and full refund guarantee for online sales. For in-store purchases the cancellation fee is 20%.

You can either send the goods back yourself or we can collect the goods. We do charge for collection. Always keep the original packaging and do not use goods that you want to return.

For full information see our Terms and Conditions

Q. Do you deliver at weekends?

A. If you live within 15 miles of one of our stores we can deliver on a Saturday.

Q. What is your delivery charge?

A. FREE one man service anywhere in mainland UK. £29.50 local two man service. £69.50 for the Scottish Islands. And there are many promotional items with a FREE next day delivery. Check out our deliveries page for full information.

Also each store has its own warehouse and we are pleased to help you load up and take your bed away today! We carry a wide range of beds in stock.

Q. Do you offer an assembly service?

A. No. There are many local tradesmen who advertise assembly services. In our experience charges are typically £25 for a bed and £50 for a wardrobe.  

Q. Do you take away old beds?

A. If we are delivering your new bed in one of our own vans we can take away your old bed at the time of delivery. The disposal charge is £35 for a divan and £25 for a mattress. Your local council will also offer an uplift service.

Q. How often should I turn a mattress?

A. As often as you can – it will greatly increase the life of your mattress. We would suggest every month. In the case of a no turn mattress rotate the mattress from head to toe.

Q. Are hard beds best for your back?

A. No. If you have back problems talk to us. Your back needs support and if hard was best then we would all sleep on the floor.

Q. I suffer from allergies. What is best for me?

A. Use a cotton mattress protector with a protective breathable membrane. Avoid feather pillows. Air your bedclothes regularly because the dreaded dust mite needs warmth and humidity. An open window on a cold day will help see them off.

Some manufacturers promote hypo-allergenic mattresses. You should take your own view on the hygiene of a 10 year old mattress whether hypo-allergenic or not.

Q. What are the standard UK bed sizes?

Small single
2’6”
x 6’3”
75cm
x
190cm
Single
3’
x
6’3”
90cm
x
190cm
Small double
4’
x
6’3”
120cm
x
190cm
Double
4’6”
x
6’3”
135cm
x
190cm
King
5’
x
6’6”
150cm
x
200cm
Super-King
6’
x
6’6”
180cm
x
200cm


We also offer some made to measure products up to 7 feet.

Q. What is a Queen-size bed?

A. Queen-size is not a term used in the UK. In the USA an American Queen is the same as a British King, and an American King is the same as a British Super-king. Confused? Phone us.

Q. What type of springs can you get in a mattress?

A. The Bonnell open coil 3” spring unit is the most common. It is simple, cheap, tried and tested. The “orthopaedic” 12.5 gauge variety (1/12.5 inch thick wire) is particularly popular - very firm and very robust. A child’s mattress might use a 16 gauge Bonnell spring – thinner wire and much softer - designed for a lighter person.

Next are proprietary spring mechanisms such as Silentnight’s Miracoil and Sealy’s Posturepedic. Typically they have twice as many springs as a Bonnell unit and they offer better body profiling and reduce partner disturbance – the springs are less interconnected across the sleeping surface. The firmness is now more determined by the type of fillings than wire thickness.

Finally you get pocket springs. Typically 3 times more springs than a Bonnell unit and they have no inter-connecting wires so they offer even better profiling and very much less partner disturbance. How many springs is enough? 1000 is good. 2000 is of dubious extra benefit.

Do remember that the mattress fillings and even the mattress cover make a large contribution to the comfort and support that a mattress will offer.

Q. What is a sprung edge divan?

A. A sprung edge divan has springs in the base which extend right to the edge. These springs act as shock absorbers and greatly enhance the life of a mattress. If a divan base has no springs in it we call it a “platform top”. A platform top base will give a divan a slightly firmer feel.

Q. What is visco-elastic and what type is the best?

A. Visco-elastic is a foam material that will respond to very small changes in pressure across its surface. It is the most profiling of all mattress fillings. If you were to place your open hand on its surface, the material would take the shape of your fingers. It is also temperature sensitive. The foam will relax more at body points that are constantly pressed against it. Indeed it was originally seen as a “health” product particularly suited to relieving bed sores.

There are two things to ask - how thick and how dense? Mattresses with the thickest and densest layers are the most expensive. Many people however prefer the feel of mattresses that use a thinner layer of less dense visco. So keep an open mind and try different types. Typical densities range from 40 to 100 kg/m3. Thicknesses range from 20mm to 80mm.

Free next day or day of choice delivery

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